For more information about this issue, see this Citrix knowledge base article. Citrix has addressed this issue in version LTSR 4.9 CU6 () but has NOT addressed it in 4.8, 4.10, 4.11, or 4.12. Warning: There is an issue in Receiver for Windows in versions. Note: We currently recommend Citrix Workspace for Windows or for Mac version 1904 or later This will allow you to remotely access your Blackbaud environment from the main server where they are stored. One common question regarding this process concerns determining the appropriate version of the install for your machine (whether MAC or Windows). This solution discusses the steps needed to identify and install the most supported version of Citrix for your Operating System.
Before launching your solution in Blackbaud Hosting Services or a Microsoft Azure environment for the first time, you must install the Citrix Workspace on each workstation.
